ICF发布的《8项教练核心技能》




以下是ICF向全球ICF会员发布的公开信:


25年来,ICF国际教练组织联盟一直致力于为教练职业和道德实践制定最高标准。ICF的核心能力首先由教练行业的八位先驱确定和阐述,他们都致力于加深对有效指导所需知识和技能的理解。首次创建教练11项核心能力并制定教练道德规范时,我们在教练领域设定了标准。开创性的ICF11项核心能力的出现,为教练的认证过程提供了坚实的基础。在任何行业中,定期进行现有能力模型的评估是非常专业的做法,用以确保现有的能力模型仍然是专业实践的有效和准确的评估标准。ICF上一次进行模型分析是在2008年,此后教练行业得到了长足的发展。


在过去的24个月里,共有1300多名来自全球的ICF成员和非成员教练参与了模型分析研究。这些教练代表了丰富多样的教练原则、培训背景、教练风格、和不同级别的认证教练水平。这次大规模的研究表明,ICF核心能力模型中的大部分内容,仍然对今天的教练实践至关重要。世界上尚没有其他教练认证机构进行过这种程度的研究,我们对我们基于证据的认证方法的质量、完整性和有效性以及它给ICF证书持有者带来的价值感到无比自豪。




今天,我们很高兴与大家分享最新的ICF核心技能模型,该模型反映了所有参与研究人员的集体见解和智慧。新的元素加入到了教练核心能力模型中,其中包括高度重视道德行为和保密性、重视教练心态和持续反思的实践、各级教练协议之间的关键区别、教练和客户之间伙伴关系的重要性以及文化、系统和背景意识的重要性。这些新的元素和基础的核心技能,反映出了教练技术的关键要素,并将作为未来更强大、更全面的教练标准。


最新的教练8项核心技能,分成4个大类:

A. 基础技能

1.展现道德准则

2.体现教练心态


B. 与客户共建教练关系

3.建立和维护教练协议

4.建立信任和安全感

5.保持教练状态


C.建立有效沟通

6.积极倾听

7.唤起觉察


D.促成客户学习和成长

8.促进客户成长


A. 基础技能

一、展现道德准则

Demonstrates ethical practice

【能力标准】


Definition: Understands and consistently applies coaching ethics and standards of coaching

定义:理解并持续应用教练道德准则和教练标准


1. Demonstrates personal integrity and honesty in interactions with clients, sponsors and relevant stakeholders

1. 在与客户、组织方和利益相关方的互动中表现个人的正直和诚实


2. Is sensitive to clients' identity, environment, experiences, values and beliefs

2. 对客户的身份、环境、经历、价值观和信念很敏感


3. Uses language appropriate and respectful to clients, sponsors and relevant stakeholders

3. 对客户、组织方和利益相关方使用适当的语言,表达尊重


4. Abides by the ICF Code of Ethics and upholds the Core Values

4. 遵守ICF道德准则,坚持核心价值观


5. Maintains confidentiality with client information per stakeholder agreements and pertinent laws

5. 依据利益相关方的协议和相关法律为客户保守秘密


6. Maintains the distinctions between coaching, consulting, psychotherapy and other support professions

6. 保持对教练、咨询、心理咨询和其他提供支持的职业之间的区别


7. Refers clients to other support professionals, as appropriate

7. 合适的情况下,将客户推荐给其他提供支持的专业人士


二、体现教练心态

Embodies a Coaching Mindset


【能力标准】


Definition: Develops and maintains a mindset that is open, curious, flexible and client-centered

定义:培养并保持开放、好奇、灵活和以客户为中心的教练心态


1. Acknowledges that clients are responsible for their own choices

1. 告知客户要对自己的选择负责


2. Engages in ongoing learning and development as a coach

2. 作为教练,持续参与学习和保持发展的状态


3. Develops an ongoing reflective practice to enhance one's coaching

3. 保持持续反思的习惯以提升教练能力


4. Remains aware of and open to the influence of context and culture on self and others

4. 对环境和文化对自己和他人的影响,保持有意识和开放的态度


5. Uses awareness of self and one's intuition to benefit clients

5. 使用自我觉察和直觉来让客户受益


6. Develops and maintains the ability to regulate one's emotions

6. 培养并保持调节情绪的能力


7. Mentally and emotionally prepares for sessions

7. 思想上和情感上都为约谈最好准备


8. Seeks help from outside sources when necessary

8. 必要的时候,向外部资源寻求帮助




B. 与客户共建教练关系

三:建立和维护教练协议

Establishes and Maintains Agreements

【能力标准】

Definition: Partners with the client and relevant stakeholders to create clear agreements about the coaching relationship, process, plans and goals. Establishes agreements for the overall coaching engagement as well as those for each coaching session.
定义:与客户和利益相关方合作建立关于教练关系、流程、计划和目标的清晰教练协议。在每次教练约谈或者长期教练陪伴时,都建立好教练协议。

1. Explains what coaching is and is not and describes the process to the client and relevant stakeholders
1. 解释教练是什么,不是什么,为客户和利益相关方描述教练流程

2. Reaches agreement about what is and is not appropriate in the relationship, what is and is not being offered, and the responsibilities of the client and relevant stakeholders
2. 就以下内容达成一致:教练关系中什么是合适的,什么是不合适的,会提供什么,不会提供什么,客户和利益相关方的责任是什么

3. Reaches agreement about the guidelines and specific parameters of the coaching relationship such as logistics, fees, scheduling, duration, termination, confidentiality and inclusion of others
3. 就教练关系的指导原则和具体因素达成一致,比如后勤、费用、时间安排、时长、终止、保密和是否有他人参与

4. Partners with the client and relevant stakeholders to establish an overall coaching plan and goals
4. 与客户和利益相关方共同建立完整的教练计划和目标

5. Partners with the client to determine client-coach compatibility
5. 与客户共同确定客户和教练的匹配度

6. Partners with the client to identify or reconfirm what they want to accomplish in the session
6. 与客户共同确认或者重复确认他们想在约谈中完成什么目标

7. Partners with the client to define what the client believes they need to address or resolve to achieve what they want to accomplish in the session
7. 与客户合作确定客户认为他们需要在约谈中解决什么,以实现他们想在本次约谈中达成的目标

8. Partners with the client to define or reconfirm measures of success for what the client wants to accomplish in the coaching engagement or individual session
8. 与客户合作在长期教练合约或者一次教练约谈中对客户希望实现的目标,确定或者再次确认成功的衡量标准

9. Partners with the client to manage the time and focus of the session
9. 与客户共同管理约谈的时间和约谈的重点

10. Continues coaching in the direction of the client's desired outcome unless the client indicates otherwise
10. 持续朝着客户期望的结果方向进行教练,除非客户表示有其他想法

11. Partners with the client to end the coaching relationship in a way that honors the experience
11. 与客户合作以一种尊重这次经历的方式结束教练关系

四、建立信任和安全感
Cultivates Trust and Safety

【能力标准】

Definition: Partners with the client to create a safe, supportive environment that allows the client to share freely. Maintains a relationship of mutual respect and trust.
定义:与客户合作创造安全的、支持的环境,允许客户自由分享。保持相互尊重和信任的关系。

1. Seeks to understand the client within their context which may include their identity, environment, experiences, values and beliefs
1. 了解客户的背景,包括客户的身份、环境、经历、价值观和信念

2. Demonstrates respect for the client’s identity, perceptions, style and language and adapts one's coaching to the client
2. 展现对客户身份、观点、风格和语言的尊重,并用适应客户的方式进行教练

3. Acknowledges and respects the client's unique talents, insights and work in the coaching process
3. 认可并尊重客户在教练过程中独特的才能、洞见和努力

4. Shows support, empathy and concern for the client
4. 对客户表达支持、同理和关心

5. Acknowledges and supports the client’s expression of feelings, perceptions, concerns, beliefs and suggestions
5. 认可和支持客户表达自己的感受、观点、担心、信念和建议

6. Demonstrates openness and transparency as a way to display vulnerability and build trust with the clients

6. 通过开放和透明来展现自己的脆弱并与客户建立信任




五、保持教练状态
Maintains Presence

【能力标准】

Definition: Is fully conscious and present with the client, employing a style that is open, flexible, grounded and confident.
定义:全然地、有觉察地与客户在一起,展现一种开放、灵活、脚踏实地、自信的教练风格。

1. Remains focused, observant, empathetic and responsive to the client
1. 保持对客户的专注、敏锐的观察、同理心和回应

2. Demonstrates curiosity during the coaching process
2. 在教练过程中展现好奇心

3. Manages one's emotions to stay present with the client
3. 管理自己的情绪,与客户同在

4. Demonstrates confidence in working with strong client emotions during the coaching process
4. 对于处理教练过程中强烈的客户情绪展现信心

5. Is comfortable working in a space of not knowing
5. 能够舒适地在未知的空间中工作

6. Creates or allows space for silence, pause or reflection
6. 创造或允许沉默、暂停或反思的空间


C.建立有效沟通

六、积极倾听

Listens Actively

【能力标准】

Definition: Focuses on what the client is and is not saying to fully understand what is being communicated in the context of the client systems and to support client self-expression.
定义:关注客户在说什么,不在说什么,来充分理解客户在其所处系统的背景下沟通的是什么,来支持客户的自我表达。

1. Considers the client’s context, identity, environment, experiences, values and beliefs to enhance understanding of what the client is communicating
1. 考虑客户的背景、身份、环境、经历、价值观和信念来加深对客户正在沟通的事情的理解。

2. Reflects or summarizes what the client communicated to ensure clarity and understanding
2. 反思或总结客户沟通了什么来确保清晰和理解

3. Recognizes and inquires when there is more to what the client is communicating
3. 识别到客户沟通的内容背后还有更多内容,并进行询问

4. Notices, acknowledges and explores the client's emotions, energy shifts, non-verbal cues or other behaviors
4. 注意、承认和探索客户的情绪、能量的转变、非语言暗示或者其他行为

5. Integrates the client's words, tone of voice and body language to determine the full meaning of what is being communicated
5. 整合客户的用词、语调和身体语言来理解沟通内容的全部意义

6. Notices trends in the client's behaviors and emotions across sessions to discern themes and pattern
6. 注意客户在约谈中的行为和情绪的动向,来识别主题和模式

七、唤起觉察
Evokes Awareness

【能力标准】

Definition: Facilitates client insight and learning by using tools and techniques such as powerful questioning, silence, metaphor or analogy.
定义:通过使用强有力发问、沉默、隐喻或类比等工具和技巧,引发客户的洞见和学习。

1. Considers client experience when deciding what might be most useful
1. 在决定什么是最有效的方式时,考虑客户的体验

2. Challenges the client as a way to evoke awareness or insight
2. 通过挑战客户来引发客户的觉察或洞见

3. Asks questions about the client, such as their way of thinking, values, needs, wants and beliefs
3. 针对客户的思考方式、价值观、需求、期望和信念提出问题

4. Asks questions that help the client explore beyond current thinking
4. 提出能帮助客户探索超越当前思维的问题

5. Invites the client to share more about their experience in the moment
5. 邀请客户分享更多当下的体验

6. Notices what is working to enhance client progress
6. 留意可以推动客户进步的有效方式

7. Adjusts the coaching approach in response to the client's needs
7. 基于客户需求调整教练方式

8. Helps the client identify factors that influence current and future patterns of behavior, thinking or emotion
8. 帮助客户识别影响现在和未来的行为模式、思考模式和情绪模式的因素

9. Invites the client to generate ideas about how they can move forward and what they are willing or able to do
9. 邀请客户思考他们能如何向前推进,以及他们愿意、能够做什么

10. Supports the client in reframing perspectives
10. 支持客户重新塑造他们的观点

11. Shares observations, insights and feelings, without attachment, that have the potential to create new learning for the client

11. 不带额外附加地分享可能为客户创造新的学习的观察、洞见和感受




D.培养客户学习和成长
八、培养客户学习和成长
Cultivating Learning and Growth

【能力标准】

Definition: Partners with the client to transform learning and insight into action. Promotes client autonomy in the coaching process.
定义:与客户合作将学习和觉察转化为行动。在教练过程中提升客户的自主性。

1. Works with the client to integrate new awareness, insight or learning into their worldview and behaviors
1. 与客户一起工作,将新的觉察、洞见或学习整合进他们的世界观和行为中

2. Partners with the client to design goals, actions and accountability measures that integrate and expand new learning
2. 与客户合作设计目标、行动和问责措施,来整合和扩展新的学习

3. Acknowledges and supports client autonomy in the design of goals, actions and methods of accountability
3. 认可和支持客户在设计目标、行动和问责方法时的自主性

4. Supports the client in identifying potential results or learning from identified action steps
4. 支持客户明确可能获得的结果,或者从确认的行动计划中的学习

5. Invites the client to consider how to move forward, including resources, support and potential barriers
5. 邀请客户考虑如何向前推进,包括资源、支持和潜在障碍

6. Partners with the client to summarize learning and insight within or between sessions
6. 在约谈中或在约谈之间,与客户合作总结学习和洞见

7. Celebrates the client's progress and successes
7. 庆祝客户的进步和成功

8. Partners with the client to close the session
8. 与客户合作来结束约谈

ICF一直致力于为教练职业和道德实践制定最高标准,当我们与您分享最新的核心能力模型时,我们重申这一承诺。

感谢您作为ICF教练,展现出了最高的专业水平和道德标准!

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